VaultRAG

Privacy Policy

Last updated: 2026-03-29

Overview

VaultRAG Inc. ("we", "us") is committed to protecting your privacy. This policy explains what data we collect, why we collect it, and how it is handled.

What We Collect

Email address

When you purchase VaultRAG, we collect your email address through the Stripe checkout process. We use it to send you your license key, download link, and important product updates such as new releases or security notices.

Payment information

Payment is processed entirely by Stripe. We do not collect, store, or have access to your credit card number or billing details. We only receive a confirmation of payment, a transaction ID, and the amount paid.

License activation

When you activate VaultRAG on a device, a cryptographic hash of your device identifier is stored to enforce the two-device activation limit. We do not store your actual device ID or any other information about your hardware.

What We Do Not Collect

  • Your name, phone number, or billing address
  • The contents of your documents or vault
  • Your AI provider API keys
  • Your search queries or chat conversations
  • IP addresses, cookies, or browsing activity
  • Device identifiers in plaintext

The Desktop Application

VaultRAG is a desktop application that processes your documents locally on your machine. When you use AI features such as search or chat, the app sends document content to the third-party AI provider you have configured (e.g., models accessed through OpenRouter). This communication happens directly between your device and the provider. We are not involved in that data exchange and do not have access to it.

You choose which files to index. The app does not scan or access files outside of your selected vault folder.

Third-Party Services

We use the following third-party services:

  • Stripe for payment processing. Stripe's privacy policy is available at stripe.com/privacy.
  • AI providers (configured by you) for search and chat features within the desktop app. Review your chosen provider's privacy policy for details on how they handle data.

Data Retention

We retain your email address and order records for as long as your license is active, and as needed to comply with legal obligations. If you would like your data deleted, contact us and we will remove it.

Contact

For privacy-related questions, contact us at [email protected].